Case Study of the Coaching Specialists †MyAssignmenthelp.com

Question: Discuss about the Analysing As-Is Business Processes for an Organization: A Case Study of the Coaching Specialists. Answer: Introduction In this report, the discussions are carried out on a company The Coaching Specialists which is based in Melbourne and it offers coaching services to the clients. The company helps the clients to develop their particular skill or ability as per their requirement by providing suitable private tutors and coaches. This paper highlights the problems and issues that are being faced by the organization or existing in the business processes. The illustrations has also been provided on each process model existing within the business process of the company. The steps that are required for redesigning the business process has been listed in this report. Assumptions In context to the business case that has been provided on behalf of the company The Coaching specialists, there may be various assumptions to be taken for designing the process model. However, for designing the existing business processes within the organization the main assumption that has been made is that there is appropriate information flow in the company. Suitable information flow is an essential element that is required to complete the business process within the organization in an effective and efficient manner. It has also been assumed that there is suitable storage for recording the information of transactions being carried out in the organization. Problem Statement The problems existing within the company are various and the major challenge being faced by the organization is the business process is complex and very much time consuming. The process being followed does not have a systematic approach or procedure to complete the entire process of providing coaching services to the clients. The time for communication is another problematic element in the business process of the company. This is because the time required for informing the client and coach depends upon acquisition of approval from both of them in context to the desired criteria. The client has to approve at each step being executed by the company for assigning the assignment to a particular coach. This makes the process complex and very much tiring for the company that emerges as a hindrance to business performance. The company does not follows a standard procedure for payments realization that may make the client to lose interest on the company. Issues and opportunities of current process (es) From analysis of the case being provided on behalf of The Coaching Specialists company, it has been identified that there are various issues and opportunities to make changes to the business process of the company. The major issue that has been identified is with the process to find coach and assigning a particular coach to proceed with assignment. The issue being faced is that the client has to be always kept into loop for approval of each decisions being made to find a suitable coach. This makes the process complex and iterative in nature to accomplish the required tasks by the company. The implementation of verifier in the business process makes the assignment procedure lengthy and time taking. Need for change There is a requirement to make some changes to the business process of the company as it is complex and time consuming. The change is necessary as the company may lose client due to the time required for processing the activities to assign a coach as per the client requirement. The change is required as the complexity in the business process is reducing the business performance of the company which in turn decreases the profitability and revenue generation. Identification of one essential issue/problem The major issues that has been identified as an essential element in context to the business of the company is the time required for communication. The time required for taking approval from the client as well as coach delays the entire process which in turn increases the duration of entire coaching process. The client has to approve at each step being executed by the company for assigning the assignment to a particular coach. This makes the process complex and very much tiring for the company that emerges as a hindrance to business performance. Explanation of process model Key tasks Gateways Events Explanation Enrolment for coaching Check whether client information is in the company database or not If Yes Confirm information and send to coaching specialist This process confirms beginning of the procedure that is being followed for executing coaching process by the company. If No Register as new client Finding suitable coach Check whether suitable coach is available or not If Yes Arrange appropriate time and confirm the time and cost with client In this process model, the illustration is presented on finding a suitable coach for the client as per their requirement. If No Find another coach or cancel the assignment Invoicing of the assignment fees Check whether the client agrees and confirms to pay If Yes Proceed with the assignment This process model depicts the step that has to be taken before proceeding with the assignment. If No Cancel the assignment and notify coach Follow up to determine satisfaction of client and coach Check whether the client and the coach is satisfied or not with the assignment If Yes Compile reports and confirm assignment completion In this process model, the final and completion activities are involved that finalizes completion of an assignment. If No Review feedback and make the necessary arrangements Steps for re-designing the process The steps that can be taken for redesigning the existing business process of the company are listed as below: Identify the requirements of the company: The proper identification and requirement analysis will be done to determine the exact needs of the company. Determine the main elements: The proper organizing of the required elements to accomplish the business processes will be done to increase the processing speed. Proper communication measures: There will be implementation of communication or information system such that the communications can be carried out in a fruitful and sequential manner. Conclusion From the analysis and discussions being carried out on the company The Coaching Specialists it has been determined that there are various issues and problems existing within the organization. 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